Website Privacy Policy

Introduction

This Privacy Policy explains how The Soothing Season (“we”, “us”, “our”) collects, uses and protects your personal information when you visit this website or interact with our services.

The Soothing Season is owned and operated by Sarah Parker.

We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

Information We Collect

We may collect and process the following information:

Your name
Email address
Phone number
Information submitted through contact or booking forms
Appointment booking information
Payment-related information (processed securely through third-party providers)
Website usage data and analytics
IP address and browser/device information
Marketing preferences

How We Collect Information

We collect information when you:

Submit an enquiry form
Book an appointment
Subscribe to emails or marketing communications
Interact with our website
Accept cookies or tracking technologies
Contact us directly

How We Use Your Information

We may use your information to:

Respond to enquiries
Provide services and appointments
Manage bookings and payments
Send appointment confirmations and reminders
Improve our website and services
Understand website traffic and visitor behaviour
Deliver and measure advertising campaigns
Comply with legal obligations

Cookies and Tracking Technologies

This website uses cookies and similar technologies to improve website functionality, analyse traffic, and support advertising and marketing activities.

These may include:

Essential website cookies
Analytics cookies (such as Google Analytics)
Advertising and retargeting cookies (such as Meta/Facebook Pixel)

Non-essential cookies are only activated after you provide consent through our cookie banner.

You can change or withdraw your consent at any time via the cookie settings available on our website.

Advertising and Analytics

We may use third-party services including:

Meta/Facebook Pixel
Google Analytics
Wix Analytics
Email marketing platforms

These services may collect information about your interaction with our website and may use cookies or similar technologies to provide analytics and advertising services.

This may include:

measuring ad performance
understanding visitor behaviour
creating audiences for advertising campaigns
retargeting website visitors with relevant advertisements

We do not use advertising tools to intentionally identify individuals.

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Consent
Contractual necessity
Legitimate interests
Legal obligations

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

Information may be stored using secure third-party providers including Wix and associated integrated services.

Data Sharing

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our website and services, including:

Website hosting providers
Booking and payment systems
Email marketing providers
Analytics and advertising platforms

These providers are required to handle information securely and lawfully.

International Transfers

Some third-party providers may process data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Under UK GDPR, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Sarah Parker
Art Therapist
HCPC No: AS14111
BAAT No: 30077

Sarah@thesoothingseason.co.uk

Last reviewed: May 2026